Contact Us
Last updated: September 26, 2026
We handle customer questions by email and phone.
service@rileyspetslink.com
Email is monitored during business hours. We aim to respond within 1 business day. For order questions, include your order number. For return requests, include your order number and the reason for return.
Phone
+1 (954) 376-9251
Phone support is available Monday–Friday, 9:00 AM–6:00 PM Eastern Time. Calls received outside these hours may go to voicemail and will be returned on the next business day.
Business Address
Riley’s Pets Link
1580 SW 20th Way
Deerfield Beach, FL 33442
United States
This address is also the return address for authorized returns. Do not send a return before receiving authorization.
Response Times
Email inquiries are normally answered within 1 business day. During busy periods, responses may take slightly longer. Return requests are answered with instructions and authorization before any item is sent back.
Order and Return Questions
For shipping status, tracking, damaged items, incorrect items, or refunds, contact us by email or phone. Please have your order number ready.