Last updated: September 26, 2026
Please read this policy before sending any item back. Returns must follow the steps below.
Return Window
You may request a return within 30 calendar days from the date of delivery. Requests made after the 30-day period cannot be accepted.
Condition of Returned Items
Items must be unused, in the same condition in which they were received, and in their original packaging. All tags, manuals, and accessories must be included. Returns are accepted for quality issues, defects, transit damage, or unopened change-of-mind returns. We may refuse a return if the item shows signs of use, customer damage, or missing parts.
How to Start a Return
Email service@rileyspetslink.com with your order number and the reason for return. Our team will respond within 1 business day with a return authorization and instructions. Do not ship an item back before receiving authorization.
Return Shipping and Fees
Return shipping is free. We provide a prepaid return label or arrange carrier pickup where available. There is no restocking fee.
Return Address
Authorized returns must be sent to:
Riley’s Pets Link
1580 SW 20th Way
Deerfield Beach, FL 33442
United States
Refund Timing
Once the returned item is received and inspected, we process the refund within 1–2 business days. The refund is issued to the original payment method. Your bank or card issuer may take an additional 7–10 business days to post the credit to your account.
Non-Returnable Items
Opened pet food, treats, and consumable products cannot be returned unless they arrived damaged or defective. For damaged or defective consumables, contact us within 48 hours of delivery with photos of the issue.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.
Exchanges
We do not offer direct exchanges. If you want a different item, return the original purchase for a refund and place a new order.
Contact
For return questions, email service@rileyspetslink.com or call +1 (954) 376-9251, Monday–Friday, 9:00 AM–6:00 PM ET.