Last updated: September 26, 2026
We currently ship only to physical street addresses within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or any international destination. A complete street address, including city, state, and ZIP code, is required for every order.
Processing Time
Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 12:00 PM Eastern Time on a business day normally enter processing the same day. Orders placed after that time, or on weekends and holidays, are processed on the next business day. Most orders are processed within 1–2 business days. Processing time is separate from delivery time.
Delivery Time
After an order leaves our facility, delivery within the continental United States normally takes 3–5 business days. This timeframe is an estimate from the carrier and is not guaranteed. Weather, carrier volume, and remote delivery locations may extend transit time.
Shipping Cost
Shipping is free for all eligible orders within the continental United States. There is no minimum order amount, no handling fee, and no residential delivery surcharge. The amount shown at checkout is the total due for the merchandise and standard shipping.
Carriers
The carrier is assigned at dispatch and may vary based on destination, package size, and service availability. We do not guarantee a specific carrier at checkout. The carrier used for your order will be shown in the shipping confirmation email.
Tracking
A tracking number is sent by email after dispatch. Tracking information may take up to 24 hours to appear in the carrier’s system. If tracking does not update within 48 hours, please contact us.
Address and Delivery Issues
Customers are responsible for providing a correct and complete shipping address. If an order is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange reshipment. Additional shipping charges may apply. If tracking shows delivery but you cannot locate the package, please check with neighbors and the local carrier facility first. If the package remains missing, contact us within 7 days of the delivery scan.
Contact
For shipping questions, email service@rileyspetslink.com or call +1 (954) 376-9251, Monday–Friday, 9:00 AM–6:00 PM ET.