Last updated: September 26, 2026
Ordering and Shipping
Do you ship outside the continental United States?
No. We ship only within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international addresses.
How much is shipping?
Shipping is free for all eligible orders within the continental United States. There is no minimum order amount.
How long does processing take?
Most orders are processed within 1–2 business days, Monday–Friday, excluding federal holidays. Orders placed after 12:00 PM ET are generally processed the next business day.
How long does delivery take?
Delivery normally takes 3–5 business days after dispatch. This is an estimate from the carrier and is not guaranteed.
Can I track my order?
Yes. A tracking number is emailed after dispatch. Tracking may take up to 24 hours to become active.
Which carrier will deliver my order?
The carrier is assigned at dispatch and may vary based on destination, package size, and service availability. We do not guarantee a specific carrier at checkout.
Returns and Refunds
What is the return window?
You may request a return within 30 calendar days from the date of delivery.
What condition must returned items be in?
Items must be unused, in original packaging, and include all tags, manuals, and accessories. Returns are accepted for quality issues, defects, transit damage, or unopened change-of-mind returns.
How do I start a return?
Email service@rileyspetslink.com with your order number and reason for return. We will send authorization and instructions within 1 business day. Do not ship an item back before receiving authorization.
Who pays return shipping?
Return shipping is free. There is no restocking fee.
Where do I send returns?
Authorized returns go to:
Riley’s Pets Link
1580 SW 20th Way
Deerfield Beach, FL 33442
United States
How long does a refund take?
After inspection, refunds are processed within 1–2 business days. Your bank or card issuer may take an additional 7–10 business days to post the credit.
Can I exchange an item?
We do not offer direct exchanges. Return the original item for a refund and place a new order.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery at service@rileyspetslink.com. We will arrange a replacement or refund at no cost to you.
Can I return opened pet food or treats?
Opened pet food, treats, and consumable products cannot be returned unless they arrived damaged or defective. Contact us within 48 hours of delivery with photos.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
What currency is used?
All transactions are processed in U.S. dollars.
Is checkout secure?
Yes. Checkout uses SSL encryption, and card details are handled by our payment providers.
Does my billing address need to match?
Yes. The billing address must match the address on file with your card issuer or PayPal account.
Contact
How do I contact support?
Email service@rileyspetslink.com or call +1 (954) 376-9251, Monday–Friday, 9:00 AM–6:00 PM ET.
How fast do you respond?
We aim to respond to email within 1 business day. Phone calls received outside business hours are returned on the next business day.
What is your business address?
Riley’s Pets Link, 1580 SW 20th Way, Deerfield Beach, FL 33442, United States.