Last updated: September 26, 2026
This Privacy Policy explains what information we collect, why we collect it, and how we handle it when you use this store.
Information We Collect
When you place an order, we collect your name, billing address, shipping address, email address, phone number, and order details. Payment card information is processed by our payment providers and is not stored on our servers.
We also collect technical information such as IP address, browser type, device type, pages viewed, and referring pages. This information is collected through cookies and similar technologies.
How We Use Information
We use collected information to process orders, arrange shipping, provide customer service, process returns and refunds, prevent fraud, maintain records, and improve the store. If you opt in to marketing emails, we may send promotional messages. You can opt out at any time.
Sharing Information
We do not sell or rent personal information. We share information only with service providers that help us operate the store, such as payment processors, shipping carriers, website hosting providers, and analytics providers. These providers receive only the information needed to perform their services.
We may disclose information if required by law, to respond to legal process, or to protect the rights, property, or safety of our business, customers, or others.
Cookies
Cookies are used to remember cart contents, keep sessions secure, understand site usage, and improve the shopping experience. You can disable cookies in your browser, but some parts of the store may not work properly.
Data Retention
Order records are kept as long as needed for business, tax, accounting, and legal purposes. Technical and analytics data is kept for a shorter period unless needed for security or fraud prevention.
Security
Checkout pages use SSL encryption. We use reasonable administrative and technical measures to protect information. No online transmission or storage system can be guaranteed completely secure.
Your Choices
You may request access to, correction of, or deletion of your personal information by emailing service@rileyspetslink.com. We may need to verify your identity before responding. Some records may be retained if required by law.
Children
This store is not directed to children under 18. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy. The current version is posted on this page with the effective date.
Contact
Privacy questions may be sent to service@rileyspetslink.com or mailed to Riley’s Pets Link, 1580 SW 20th Way, Deerfield Beach, FL 33442, United States.